Burst or frozen pipe in Salt Lake City

Tom Hanks, owner, 24/7 Express Handyman Service · Updated September 2026

24/7 Express Handyman Service answers burst-pipe calls in Salt Lake City. 55°F is the minimum thermostat setting IBHS recommends keeping in a home no one is occupying, to keep pipes from freezing. (IBHS Winter Weather Ready Guide news release) 4,225 feet is the elevation of the National Weather Service's official climate station at Salt Lake City International Airport, whose 1991-2020 climate normals record a January average low temperature of 24.2 degrees Fahrenheit and 12.7 inches of average January snowfall, with at least an inch of new snow falling on about 7.6 days in a typical January. (NOAA NCEI U.S. Climate Normals 1991-2020 (Monthly) — Salt Lake City Intl AP, UT)

Do this now

Shut the main water valve — usually where the supply enters the house, near the water heater, or at the meter box by the street.
Open the lowest tap in the house to drain the pressure, and open the tap nearest the frozen section.
Move anything that will be ruined by water; put a bucket or towels under the leak.

Call now

East Bench & Downtown Salt Lake City

(801) 999-0827 Text photos

Answered 24/7 by Tom or his dispatcher.

24/7 Express Handyman Service confirms the address, the zone rate and the dispatch fee before rolling.

A residential copper pipe split open by freezing — Photo: Tomwsulcer, CC BY-SA 3.0

What 24/7 Express Handyman Service does on site

Shut off and isolate the supply if you could not find the valve.
Contain the leak, extract standing water and set drying equipment.
Make safe: pull soaked drywall or ceiling that is sagging, and secure the area.

What the licensed partner does

A licensed plumber repairs or replaces the burst section and restores supply; that work is contracted and billed by the plumber.

What to have ready when you call

Where the main shut-off is, if you know
Whether the water is on or off now
Which room and floor the leak is on
The address and a gate or lockbox code if the house is unoccupied

What happens next

The dispatcher confirms your address, the zone rate and the dispatch fee, then Tom rolls.
On arrival Tom stops the water, contains the damage and photographs everything before it is moved.
Photograph the damage before anything is moved and keep every receipt; 24/7 Express Handyman Service provides an itemised invoice your insurer may ask for. The dispatch fee and job cost are paid by you on the day.

In Salt Lake City

Salt Lake City has an estimated 30,000 brick homes built before 1970 that the city classifies as unreinforced masonry construction, and its Fix the Bricks program provides financial assistance to retrofit these older homes against earthquake damage. (Salt Lake City's Fix the Bricks Program — SLC.gov Blog) A pilot 2016 grant of over $700,000 funded the retrofit of 29 Salt Lake City homes, while a 2019 grant of more than $5 million aims to retrofit another 200 homes. (Fix The Bricks! Fortifying Salt Lake City, Utah — FEMA Case Study)

Calls come from around University of Utah, Foothill Drive, Research Park, the benches, up by the U.

Questions people ask

How cold does it have to be for pipes to freeze in Salt Lake City?

There is no single trigger temperature since insulation and exposure matter, but IBHS and DC Water both advise keeping an indoor thermostat no lower than 55°F to keep pipes from freezing. Salt Lake City's own January average low, shown above, is the number worth watching.

More questions about burst or frozen pipe

Sources

IBHS Winter Weather Ready Guide news release — retrieved 2026-09-19
NOAA NCEI U.S. Climate Normals 1991-2020 (Monthly) — Salt Lake City Intl AP, UT — retrieved 2026-09-19
Protect your Pipes from the Cold — DC Water — retrieved 2026-09-19
Park City Municipal Code §4-5-3, Regulation of Nightly Rentals — retrieved 2026-09-19
Salt Lake City's Fix the Bricks Program — SLC.gov Blog — retrieved 2026-09-19
Fix The Bricks! Fortifying Salt Lake City, Utah — FEMA Case Study — retrieved 2026-09-19

All sources