Whose responsibility is it, the owner's or the HOA's?
That is decided by the association's documents, not by the handyman; the first response is made either way and the work order names who called and who authorised.
HOA and community managers
Tom Hanks, owner, 24/7 Express Handyman Service · Updated September 2026
24/7 Express Handyman Service takes the common-area and unit emergencies an association manager cannot leave until morning: a door that will not secure, a railing down, water into a shared wall.
The manager's authorisation covers common areas; unit interiors need the owner's, and the dispatcher checks which before rolling.
The arrangement
Call to set up a standing arrangement; terms are agreed by phone and confirmed in writing before the first dispatch.
Call now
Answered 24/7 by Tom or his dispatcher.
24/7 Express Handyman Service confirms the address, the zone rate and the dispatch fee before rolling.